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# [Bug] Account Linking Error Between SpikerSoft Stacker and SpikerSoft.com #1135

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opened 2026-09-14 00:24:28 +00:00 by enjin2310 · 0 comments
enjin2310 commented 2026-09-14 00:24:28 +00:00
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Summary

Attempting to link a SpikerSoft.com account with the SpikerSoft Stacker desktop application results in an error. The app fails to open the browser for authentication and displays an “Invalid Request” message on the SpikerSoft login page.

Issue Description

When the user clicks “Iniciar sesión con www.spikersoft.com” in the Cuenta tab of the Stacker configuration panel, the browser fails to launch correctly. The app shows the message:

no se pudo abrir el navegador (estado exit code: 1)
Meanwhile, the browser opens a SpikerSoft login page that returns:
We are sorry... Invalid Request
This prevents successful account linking and disables online publishing features.

Environment

Property Value
Application SpikerSoft Stacker
Module Account Linking / Authentication
Environment Production
Browser Firefox
Operating System Windows 11
Version v2026.09.13
Device Desktop

Preconditions

User must have a valid SpikerSoft account and be logged into the browser.

Steps to Reproduce

  1. Open SpikerSoft Stacker.
  2. Go to Configuración → Cuenta.
  3. Click “Iniciar sesión con www.spikersoft.com.”
  4. Observe the error message in the app and browser.

Expected Result

The browser should open the SpikerSoft login page, authenticate the user, and return to the app with a successful account link.

Actual Result

  • The app fails to open the browser correctly (exit code 1).
  • The browser shows an Invalid Request error.
  • Account linking does not complete.

Evidence

  • Screenshot 1: Stacker configuration panel showing “no se pudo abrir el navegador (estado exit code: 1).”
  • Screenshot 2: Browser displaying “We are sorry... Invalid Request” on the SpikerSoft login page.

Impact

  • Prevents users from linking their accounts.
  • Disables gallery and blog publishing features.
  • Reduces usability of the Stacker app’s online integration.

Frequency

Always

Reproducibility

100%

Severity

High

Notes

The issue may be caused by a malformed OpenID Connect request or missing redirect URI configuration between the Stacker app and SpikerSoft identity server. It is recommended to verify the authentication flow and ensure proper client registration for the desktop app.

## Summary Attempting to link a **SpikerSoft.com** account with the **SpikerSoft Stacker** desktop application results in an error. The app fails to open the browser for authentication and displays an “Invalid Request” message on the SpikerSoft login page. ## Issue Description When the user clicks **“Iniciar sesión con www.spikersoft.com”** in the **Cuenta** tab of the Stacker configuration panel, the browser fails to launch correctly. The app shows the message: > *no se pudo abrir el navegador (estado exit code: 1)* Meanwhile, the browser opens a SpikerSoft login page that returns: > *We are sorry... Invalid Request* This prevents successful account linking and disables online publishing features. ## Environment | Property | Value | |-----------|--------| | Application | SpikerSoft Stacker | | Module | Account Linking / Authentication | | Environment | Production | | Browser | Firefox | | Operating System | Windows 11 | | Version | v2026.09.13 | | Device | Desktop | ## Preconditions User must have a valid SpikerSoft account and be logged into the browser. ## Steps to Reproduce 1. Open **SpikerSoft Stacker**. 2. Go to **Configuración → Cuenta**. 3. Click **“Iniciar sesión con www.spikersoft.com.”** 4. Observe the error message in the app and browser. ## Expected Result The browser should open the SpikerSoft login page, authenticate the user, and return to the app with a successful account link. ## Actual Result - The app fails to open the browser correctly (exit code 1). - The browser shows an **Invalid Request** error. - Account linking does not complete. ## Evidence - Screenshot 1: Stacker configuration panel showing “no se pudo abrir el navegador (estado exit code: 1).” - Screenshot 2: Browser displaying “We are sorry... Invalid Request” on the SpikerSoft login page. ## Impact - Prevents users from linking their accounts. - Disables gallery and blog publishing features. - Reduces usability of the Stacker app’s online integration. ## Frequency Always ## Reproducibility 100% ## Severity High ## Notes The issue may be caused by a malformed OpenID Connect request or missing redirect URI configuration between the Stacker app and SpikerSoft identity server. It is recommended to verify the authentication flow and ensure proper client registration for the desktop app.
Screenshot 2026-09-13 202225.png
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Screenshot 2026-09-13 202225.png
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Reference: spikerj/spikersoft-issues#1135