spikerj/spikersoft-issues
1
0
Fork 0
Code Issues 196 Pull Requests Actions Packages Projects Releases Wiki Activity

Contact page overhaul: real messaging, staff-aware live support, management inbox #251

New Issue
Closed
opened 2026-06-21 11:06:42 +00:00 by spikerj · 1 comment
spikerj commented 2026-06-21 11:06:42 +00:00
Owner
Copy Link
Copy Source

Problem

The Contact page doesn't flow well, doesn't match the rest of the site's styling, and requires login for almost everything. Live chat/video should only be offered when a staff member is actually online and the visitor is logged in; otherwise the page should clearly say staff is unavailable and steer people to a message form. Submitted messages need to be persisted and emailed to support@spikersoft.com, with a staff inbox to view and reply.

Scope

Backend (spikersoft-backend)

  • New ContactMessage Mongo entity + SpikerDbContext config (collection contact-messages, indexes, JSON converter for replies).
  • CQRS handlers under Domain/Contact: create (persist + email support), list, get (auto new→read), reply (email submitter), update status.
  • IStaffPresenceService + IsStaff on the chat presence record (set from realm roles in ChatHub.OnConnectedAsync).
  • ContactController: public POST /api/contact and GET /api/contact/staff-online (anonymous + rate-limited, honeypot); staff-only management routes (Admin/Staff roles).
  • Unit tests for the create + respond handlers.

Frontend (spikersoft-angular)

  • New ContactService.
  • Redesigned /contact: on-brand glass-card layout (no nested accordions), real form submit (honeypot replaces the fake CAPTCHA), and a staff-aware/auth-gated live-support panel (checking → offline → login-required → live chat + video).
  • New staff inbox at admin/contact-messages (role-guarded route + management menu entries).
  • i18n updates (contact.*, admin.contactMessages.*, menu label) in en + es.

Notes

  • Live chat/video stay authenticated by design (no anonymous SignalR hubs).
  • "Staff online" piggybacks on the existing chat presence record (no new presence store).

Fixed by spikersoft-backend + spikersoft-angular PRs (linked in comments).

## Problem The Contact page doesn't flow well, doesn't match the rest of the site's styling, and requires login for almost everything. Live chat/video should only be offered when a staff member is actually online and the visitor is logged in; otherwise the page should clearly say staff is unavailable and steer people to a message form. Submitted messages need to be persisted and emailed to support@spikersoft.com, with a staff inbox to view and reply. ## Scope **Backend (`spikersoft-backend`)** - New `ContactMessage` Mongo entity + `SpikerDbContext` config (collection `contact-messages`, indexes, JSON converter for replies). - CQRS handlers under `Domain/Contact`: create (persist + email support), list, get (auto new→read), reply (email submitter), update status. - `IStaffPresenceService` + `IsStaff` on the chat presence record (set from realm roles in `ChatHub.OnConnectedAsync`). - `ContactController`: public `POST /api/contact` and `GET /api/contact/staff-online` (anonymous + rate-limited, honeypot); staff-only management routes (`Admin/Staff` roles). - Unit tests for the create + respond handlers. **Frontend (`spikersoft-angular`)** - New `ContactService`. - Redesigned `/contact`: on-brand glass-card layout (no nested accordions), real form submit (honeypot replaces the fake CAPTCHA), and a staff-aware/auth-gated live-support panel (checking → offline → login-required → live chat + video). - New staff inbox at `admin/contact-messages` (role-guarded route + management menu entries). - i18n updates (`contact.*`, `admin.contactMessages.*`, menu label) in en + es. ## Notes - Live chat/video stay authenticated by design (no anonymous SignalR hubs). - "Staff online" piggybacks on the existing chat presence record (no new presence store). Fixed by spikersoft-backend + spikersoft-angular PRs (linked in comments).
spikerj commented 2026-06-27 19:11:13 +00:00
Author
Owner
Copy Link
Copy Source

Resolved. Both fixing PRs merged to master:

  • spikersoft-backend PR #16 — Contact messaging API: persistence, support email, staff presence + inbox (commit 05f9055).
  • spikersoft-angular PR #74 — Redesign Contact page: staff-aware live support + staff inbox (commit b749934).

Delivered the full scope: ContactMessage persistence + support email, CQRS create/list/get/reply/status handlers, IStaffPresenceService on chat presence, public + staff-only ContactController routes, redesigned /contact, staff inbox at admin/contact-messages, and en/es i18n. Closing.

Resolved. Both fixing PRs merged to `master`: - spikersoft-backend PR #16 — `Contact messaging API: persistence, support email, staff presence + inbox` (commit `05f9055`). - spikersoft-angular PR #74 — `Redesign Contact page: staff-aware live support + staff inbox` (commit `b749934`). Delivered the full scope: `ContactMessage` persistence + support email, CQRS create/list/get/reply/status handlers, `IStaffPresenceService` on chat presence, public + staff-only `ContactController` routes, redesigned `/contact`, staff inbox at `admin/contact-messages`, and en/es i18n. Closing.
Sign in to join this conversation.
No Branch/Tag Specified
Branches Tags
Labels
Clear labels
agentic
Actionable surfaced by the agentic architecture & security review
 bug
Something is not working
 duplicate
This issue or pull request already exists
 enhancement
New feature
 help wanted
Need some help
 invalid
Something is wrong
 question
More information is needed
 sonarqube
Code quality issue surfaced by SonarQube (bug / code smell)
 wontfix
This won't be fixed
No labels
Milestone
No items
No Milestone
Projects
Clear projects
No projects
Assignees
Clear assignees
spikerj (Joseph Spiker)
No Assignees
1 Participants
Notifications
Due Date
No due date set.
Dependencies

No dependencies set.

Reference: spikerj/spikersoft-issues#251